Why Should I Do Business with Ergoware™?
At Ergoware we have carefully partnered with select manufacturers, who are the recognized leaders in the field of office ergonomics, to provide you with one central location for acquiring quality products, as well as useful and current industry information. The products we make available to you are not commodity-grade products labeled as "ergonomic". Rather, these are thoughtfully designed, functionally superior products that offer unparalleled value to the individual or the business, and which we believe will be of value in reducing the incidence of Repetitive Stress Injuries (RSI) and Musculoskeletal Disorders (MSD). We also offer competitive prices, product support, rapid delivery, and no sales tax (except California).
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Are the Products You Sell Comparable to the ones at Retail Computer Stores?
No. We sell only commercial-grade, high quality ergonomic products from the leaders in the industry, and we are not in competition with companies that sell commodity-grade products labeled as "ergonomic". As a matter of fact, most the ergonomic products we sell meet or exceed the industry standards (VESA, BIFMA, Swedish MPR2, etc.). Your assurance of quality and functionality are assured, and all of the products carry the original manufacturer's full warranty. Please review the specific products web pages for the warranty information.
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What are your shipping policies?
Please refer to our Shipping & Returns Policy. In summary, our products ship from various warehouse locations around the U.S. by common Ground service, typically UPS or FedEx. Shipping costs are based on the combined weight of all products in the order. There are additional costs for orders shipped to Hawaii and Alaska, as our policy covers the lower continental US states.
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What Are Your Payment Terms?
We accept American Express, MasterCard, Visa, and Discover credit cards. We also accept company purchase orders on Net 30 terms with approved credit terms. We accept POs on Net 30 terms from all Universities, municipalities, school districts, state and federal agencies.
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Do You Have a Secure Web Site?
Yes we do. You can shop with confidence at our web site. We use SSL 128 bit-encryption for safe transmission over the Internet. What that means is that the credit card information and other details you enter is scrambled during transmission. Your information is far safer than if you charged a meal at a restaurant or went shopping at the mall. However, if you are not comfortable placing your order online, please contact us at 888-ERGOWARE or 888-374-6927 and we'll be happy to take the information over the phone.
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Do You Charge Sales Tax?
There is currently no Internet sales tax, so we are not required to charge sales tax in the state in which we are doing business. You will only be charged sales tax if the Ship To address is in California. If you are a California based tax exempt organization, please contact us at 888-ERGOWARE or 888-374-6927, so that we may mark your account accordingly.
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What are Your Hours of Operation?
The hours of operation for our customer service department are 7:00 AM to 4:00 PM PST Monday - Thursday and 7:00 AM to Noon on Fridays. Of course, our web site if available 7/24 365 days a year! If you have any questions or concerns after our regular business hours please send an e-mail to support@ergoware.com and we will respond as soon as we are back in the office.
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How can I track my Order?
An e-mail message will be sent to the e-mail address on file as soon as your order has shipped and/or as soon as we have a tracking number. You may also log in to your account to get the latest information available, or call us at 888-ERGOWARE or 888-374-6927.
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If I find a Lower Price will Ergoware Match it?
We offer prices that are significantly less than the manufacturers’ list prices, and generally among the best prices available online. However, we cannot always guarantee that this will be the lowest price available. If you do find a better price, please contact us and and we will always to match or beat the competitor’s price. You may also want to contact us about our Coupon Savings Program, which can save you up to an additional 25% off our already discounted prices.
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What Is Your Privacy Policy?
Please click on our Privacy Policy for complete details. In summary, we will NEVER reveal, sell, give, rent or loan any of your personal information, (street address, email address, phone or fax numbers), that you supply us for processing your order.
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Does Ergoware™ Have a Return Policy?
Yes we do. Please click on our Returns & Cancellations policy for complete details. Some key points are that we must be contacted within 7 days of the invoice date if the product does not meet the customer's specification or satisfaction, and that we require that all defective product be returned to be credited or corrected.
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What is your Coupon Savings Program?
While all of our prices are significantly less than the manufacturers’ list prices, we also offer further savings with discount coupons. Savings are immediate and can be as high as 25% off our already discounted prices. For more information, please click on Coupon Savings Program.
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Do You Ship Products Outside of the U.S.?
Most of our current customer base is located in the U.S., and our business model is structured to service customers in the lower 48 contiguous states. Customers in Hawaii and Alaska may incur additional shipping fees. We occasionally ship products to customers in Canada on a case-by-case basis. We do not ship to other International addresses. Please click on our Shipping Policy for complete details.
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Once I Place an Order, How Long Does it Take to Get the Products?
Please refer to the product detail page of the product you are interested in on our web site. In most cases, products ship out with 2 - 4 days from the product's warehouse. However, many popular products are shipped out within 24 or 48 hours, while others may take a bit longer.
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What Is BIFMA Rated?
Established in 1973, BIFMA International is a not-for-profit trade association of furniture manufacturers and suppliers addressing issues of common concern. The association's membership of over 260 companies represents over 80% of the value of North American shipments of office furniture. The ANSI/BIFMA Safety and Performance Standards are developed by the BIFMA Engineering Committee. These standards are intended to provide manufacturers and users with a common basis for evaluating safety, durability, and the structural adequacy of the specified furniture, independent of construction materials. The standards define specific tests, laboratory equipment to be used, the conditions of test, and the minimum acceptance levels to be used in evaluating these products. Further details can be found at www.bifma.com/.
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What Is VESA Standard?
The 3"x3" or 4"x4" hole pattern on the back of flat panel monitors or monitor arms is called VESA standard, and a large and increasing number of today's LCDs have 4 compatible holes on the back to attach the VESA plate. Flat panel monitors and monitor arms conforming to these standards are designed to make monitor attachment quick and easy. The VESA® FDMI™ Standard defines physical mounting interfaces and hole patterns, and associated cable and power supply location guidelines for flat panel monitors.
Standard Interfaces
- VESA MIS-D, 100/75, C compliant monitors are equipped with either a 75 x 75 mm or 100 x 100 mm mounting hole pattern
- VESA MIS-E, C compliant monitors are equipped with a 100 x 200 mm mounting hole pattern, and are typically used with heavier monitors.
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